Return Policies

Mextouch Return Policy

 

Customer satisfaction is very important for Mextouch, 

 

Items shipped from Mextouch.com, can be returned within 20 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

In order to process your return, please follow this protocol,

1.     Within 5 days of receiving the item, email us your order, the reason for return and pictures of the item in case of damage.

2.     We will review your request and if Mextouch agrees with your return reason based on our return policy. You will receive an email with our decision, with instructions to return and details.

3.     In case Mextouch decision is required to return the item to the warehouse, the customer will be responsible for the return shipping costs within a period of twenty days from the arrival of your item.

4.     When Mextouch receives the item, you will either receive a refund or a new item shipped to you within 5 days.

Non Food Items Returns

Return request when the buyer changes their mind about a purchase and returns an item in the original condition within the return window of 20 days. Restocking fee is 20%

Return request when the buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier. The Restocking fee is No. The seller pays for return shipping but may file a claim with the carrier or insurance company, if insurance was purchased.

Return request when the buyer receives damaged or defective item. The Restocking fee is No. The seller can file a claim with the carrier or insurance company if insurance was purchased.

The buyer changes their mind* about a purchase and returns a non-media item within the 20days return window, but the seller receives the item damaged or materially different than how it was originally shipped to the buyer. The restocking fee is Yes. Up to 50% of item's price.

Food Items

Food Items are non-returnable unless damaged.

If your order is a food item and it is damaged, please follow the return policy 

Any questions feel free to email us manager@mextouch.com